Welcome to our FAQ page, here you will find answers to our most commonly asked questions.
Can't find what you're looking for? Please contact our Customer Service team for assistance here.
Once your order has been processed you will receive an email with a courier tracking link. For more information on next day delivery and whether your order qualifies, please click here.
There are many possible reasons for not receiving your confirmation email. If you were displayed the order confirmation page (including your order reference) then your order has gone through. If you're still unsure please check your order history in the 'my account' section of the website.
To save on paper, all invoices can be found in your online account. Just go to 'Invoices' in the 'my account' section of the website. Here you will be able to view, save and print your invoices when needed.
Just use our stock checker to locate your nearest store with the items you need. As soon as you complete your order, your chosen store will start picking your items and notify you once it is ready to go. You can then collect your order at a time that is convenient to you – Your order will be held at your selected store for 3 days. Just visit our store page to check opening times, contact details and directions. For more information, please visit our Click & Collect page.
Payment in full is required to be made by any of the following credit/debit cards: Visa (Credit/Debit), MasterCard (Credit/Debit), and PayPal through this website prior to dispatch of goods. You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method. Payment in full (cleared funds) required before any goods are dispatched. BACS payment charges (if applicable) must be paid by sender of funds. Please allow ample time for large quantities of items to be delivered.
You will need to contact your bank if you are having issues getting the payment to go through.
Free Delivery applies to IE Mainland orders placed online totalling €65 or more (excluding VAT); training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will still be subject to a surcharge due to the increased cost to deliver large and/or bulky items.
For more delivery information, please visit our Delivery Information page.
Generally not, furniture is normally delivered directly from the manufacturers/suppliers, the remaining products will be dispatched by us. We recommend allowing 2 - 3 working days for these goods to be delivered and between 2 - 6 weeks for the furniture items.
For more delivery information, please visit our Delivery Information page.
If you have already placed your order you will be given the opportunity to change your address once you receive tracking details from the courier. There will be a link where you can leave delivery instructions or choose an alternative address.
You will be sent tracking details from the courier via email/text message. Tracking information will only be sent once the parcel has been dispatched and collected by the courier.
Returning goods bought online is not a problem, all we ask is they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions.
For more information, please visit our Returns Information page.
In this instance, please send images of the damaged or faulty item to us with your order number so that we can look into the issue for you. If a fault has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the manufacturing fault has been confirmed.
For more information, please visit our Returns Information page.
Online order returns cannot be processed in-store without prior authorisation. Please contact Customer Services so that they can check with the store on your behalf.
For more information, please visit our Returns Information page.
Yes, all prices on this website are trade prices.
We do not produce a catalogue of our products as they are all listed on and ordered easily via our website (online catalogue). This helps us to ensure all information and products on our site are correct and up-to-date.
You'll need to visit your local store with identification and proof you're qualified in the hair or beauty industry. Please view our terms and conditions for a complete list of acceptable identification and trade qualifications. To shop online, please follow the online registration process.
No, Privilege Points can only be issued and redeemed when shopping in-store.
If you want to know when our next one is then please follow us on social media or sign up to our emails. If you already have an account with us then please check your contact preferences online to make sure you are receiving updates. For more information, please visit our VAT Free Sales Explained page.
You can change your address details in the 'My Account' section, just click on 'My Address Book'.
Yes, please increase the quantity to 2 and 50% discount will be applied on these items.
Click the 'Forgotten your password?' link found above the 'login' button. Enter your email address and you’ll be sent an email containing a link which will take you to the reset password page. This link will expire within 20 minutes for security reasons, if this happens you can simply request another link to be sent. If you do not receive a link by email, please check your spam/junk folders and make sure you are entering the email address you registered with. If you are still unable to login please contact customer services (during office hours).
Please make sure the passwords you entered match
Password must conform to the password policy:
Minimum of 8 characters. Must include at least 1 upper case, 1 lower case & 1 numeric character
Please login using your existing login details, visit the my account area and click on 'update my login'. Here you can enter your new email address, which you can use for future logins to our website.
New online customer:
Store customer with an email address on their account:
Store customer without an email address on their account:
Email: Stay up to date with the latest news, offers and ideas.
Text: Be alerted when we have a VAT Free sale or exclusive promotions.
Post: Receive our bi-monthly mailer full of offers and new products.
This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and protects any information that you provide when using the capitalhairandbeauty.ie website or otherwise provide CHB with your personal information.
CHB is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy policy. We treat all your personal information as fully confidential and do not pass your information on to third parties without consent unless legally required to do so.
By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy policy. This policy does not apply to data you place on any publicly accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this page from time to time to ensure you are happy with the changes. This policy is effective from 21st May 2018.
When you shop on this site or in one of our stores, personal information such as your name, email address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used to connect your computer to the internet are collected by us. This data enables us to process and fulfil your order or transaction. We also ask for your mobile number, which helps us (and courier companies working on our behalf) to contact you if there’s a problem with your order.
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
Personal data collected is used in the processing and delivering of orders. Names, email addresses, mobile numbers, postal addresses and business type may also be used to send you marketing communications (if you have opted in to receive them). You can opt out of these at any time by visiting ‘my preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our website is performing on a variety of electronic devices and internet browsers.
We also use this data for remarketing in conjunction with Google, which allows us to display adverts to you on third party websites after you have visited our website. To opt out of this please visit Google’s ad settings.
Personal data is stored on secure servers, separate to the website server. We may share this information with third party service providers employed by us to perform functions on our behalf, such as courier companies delivering orders, mailing companies sending postal mail, email service providers sending emails and texts (SMS) and payment service providers processing payments. PayPal transactions are subject to the PayPal privacy policy.
We may also share certain data including email addresses (if you are opted in to receive emails from us) with third party social media platforms in order to show you targeted ads when you visit them. Third parties such as Google use cookies to store browsing behaviour data, which enables us to use their remarketing services. Please refer to our cookie policy for more information.
We require this information to provide you with a service (processing orders), it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products or services (if requested by you), protect you and us against fraud and to notify you about changes to our service.
This data will be processed when your order is picked, packed and dispatched by our distribution centre, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication, if you have opted in and the communication is deemed by us to be relevant to you.
Any user specific browsing data will be retained for 26 months after you last visited our site, after which time it will be deleted.
To unsubscribe from marketing communications please visit the ‘my account’ section of your online account and select ‘my details and preferences’. You can then change your opt in preferences for email, text and post. Alternatively simply click on the unsubscribe links that are sent out with each email/text or get in contact with us.
You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us if you’d like to request this. Please note that depending on your interactions with us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
